Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
When booking an appointment with Axis Salon Spa, we require a card on file and the following policy applies:
We kindly ask that if you need to change, cancel, or reschedule your reservation that you notify us within 48 hours’ notice. Text reminders will be sent to you two days before your scheduled appointment.
Any appointment canceled with less than 24 hours’ notice will result in a fee priced at 50% of time booked or two hours, whichever is less.
Appointments missed without notice will be subject to a fee priced at the full cost of the service scheduled, or two hours of time booked, whichever is less. The card listed on file under the guest’s profile will be subject to immediate charge at the time of the missed appointment.
We look forward to giving you a great experience. In order to get the most out of your scheduled time, it is important to arrive on time. Guests who are over 15 minutes late may require modification to their scheduled appointment. If your goals cannot be met with the suggested modifications and you prefer to reschedule, the late cancellation policy will be in place.
You will never be charged if you need to cancel or reschedule due to our tardiness.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.
Guest Safety and Children:
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon.
Cell Phones and Electronic Devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and Payments:
Axis Salon Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express and Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.